Orders may be canceled within 3 days for a refund less merchant processing fees. In stock items may be returned within seven days of purchase for full refund less delivery expenses and 10% restocking fee. After seven days, items may be returned for store credit. After 15 days all sales are considered final.
Shipping costs for these returns is the responsibility of the buyer.
Customized orders be it through custom leather colors or custom height shall not be available for return.
Product Defect / Incorrect Item Received
In the case of product defect within the one year warranty, ERIK BUCH retains authority to replace defective item by any means and will pay for shipping of defective item at our expense.
In the case of receiving the incorrect item, we reserve the right to replace the item and correct the order, at our expense, as we see fit.
Please inspect packaging prior to accepting delivery. If boxes are damaged, do not accept delivery.
If delivery has been made and damage exists, please retain all packing materials and contact us within 24 hours so necessary steps may be taken with the carrier.